Support

Help with your Pocket Fren and the Pocket Frens app.

The quickest answers are in the app: open the Guide from Profile or the question mark on many screens. It works offline and covers setup, Wi-Fi, Muse, looking after your Fren, friends, gifts and your data.

Contact us

Write to hello@pocketfrens.com. Tell us what you were doing, what you expected and what happened, and if you can, the app version (Profile, at the bottom) and your Pocket Fren's firmware (Settings, About).

Common questions

The app can't find my Pocket Fren

Keep it close to your phone and switched on, with Bluetooth on and the Pocket Frens app allowed to use it. If it's set up with someone else's account, they can gift it to you or reset it first.

It says “No Wi-Fi”

Check the network is on and in range, then choose it again from Settings, Connections in the app. Pocket Fren uses 2.4 GHz Wi-Fi. When Wi-Fi isn't available, it can use your phone's internet while the app is nearby.

Muse isn't answering

Make sure your Pocket Fren is paired with Muse (Settings, Connections) and online. If it still doesn't answer, unpair Muse in Settings and pair it again.

Starting over

To reset a Pocket Fren, open Settings, Danger zone, Reset Pocket Fren. Your Fren stays on your account, so setting it up again brings it back.

Your data and account

In Profile, Privacy and data, you can download everything your account holds or delete your account straight away. See the app privacy policy for what we keep and why.